Refunds and cancelling

This is how money and the monthly pass work on RingTradie. Your rights under the Australian Consumer Law are not limited by this page.

What you buy

$2.00 AUD is a one-off payment to unlock one tradie's phone number. 99¢ AUD per month is a recurring monthly pass for unlimited numbers. You are paying for access to contact details on this directory — not for the tradie's labour, and not for a finished building job.

Monthly pass — cancel any time

Log in, open ACCOUNT, tap Cancel monthly pass. That is the whole job. You do not need to call us. You do not need to give a reason. Cancelling stops the next 99¢ charge. You keep unlimited numbers until the end of the month you already paid for. After that date, numbers lock again unless you pay a ring or start a new pass.

When we refund

• You paid and we did not give you the number (or the pass) you paid for.
• The service was not as described, or not provided with due care and skill — Australian Consumer Law.
• We charged you twice by mistake.

If we gave you the number and it was the right listing, a change of mind after you can see and use that number is not an automatic refund. We will still look at a complaint fairly.

How to ask

Email hello@ringtradie.com with the email on your account and what went wrong. We aim to answer within 5 business days. Refunds go back to the same payment method where we can. If you cannot resolve it with us, contact the Office of Fair Trading in your state.

See also Terms and Contact.